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You shouldn't have to worry when ordering online and that's why we have our Surefit Guarantee. If you measure wrong, we'll replace your shutters for free when you've purchased on Surefit Guarantee.

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  • The Surefit guarantee covers incorrect measurements only and products will only be replaced with the same specification as per the original order with the exception of the relevant sizing issue.
  • If the new measurements come out at a higher price than you originally paid, you will be charged the difference in price. If the new measurements are less than the original price paid, you will not be refunded the difference.
  • Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
  • We will use the price on the website, at the time of you placing your surefit order. We cannot honour any previous sale prices or offer any discount codes on this.
  • Should you activate the Surefit guarantee, the original order will need to be returned in the original packaging prior to delivery of your new order. Should this be damaged in any way, we reserve the right to cancel your Surefit guarantee and stop production of your replacement items. Should you have paid for the Surefit guarantee, no monies will be refunded.
  • Should you wish to activate the Surefit guarantee, you must notify us of the correct measurements within 10 working days of receipt of your original purchase.
  • Upon activating your Surefit guarantee, you must pay the applicable delivery charges in any circumstance.
  • We are only able to offer one remake per item where Surefit Guarantee was selected at point of sale. Any subsequent orders will not be covered if Surefit guarantee was not selected at point of sale.
  • Should the item be out of stock at the time of placing your surefit order. We can either refund the amount paid for surefit or you would need to await for the stock to arrive in. We would not refund the original item.
Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Building 2, Colne Bridge Road, Colne Bridge Huddersfield, West Yorkshire, HD5 0RH