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Ordering Your Items

Ordering from Shutters Direct couldn't be easier. Below we take you through each step for selecting and receiving your ideal window shutters.


We provide a Free sample service which allows you to request up to 4 samples. We highly recommend you order samples to ensure that the material is to your requirements before the ordering the products.

To learn more about free samples Click Here.

Adding your items to the cart

We have created a simple to use website that will take you through each step of selecting your ideal product. You will be shown the price for the product and the price against each option. This price is the total price you will pay for the item. You can see the options you have selected throughout the process of choosing your product.

Once you are happy you have selected you item and are happy with it simply add it to your shopping cart.

Lead Time

We try to specify an accurate to lead time. Due to the fact most of our products are made to measure, this can on some occasions not be guaranteed. In many cases we can despatch the item before the specified despatch date, unfortunately in some cases there may be delays caused by the manufacturing process which could delay the despatch date.

Ordering your items

Once you have added all your items to the cart you will need to proceed through the checkout process. You will be required to register with some personal information such as address etc. We will also need a valid email address as this is used to keep you informed about the progress and status of your order.

You will then be passed through to the payment page which gives you the payment options available, these include:
Credit or Debit Card

If paying by credit card, you will need to enter your card details. Your card details are not stored on our database and are only used during the authorisation by your bank. This website is fully secured by 128bit encryption to ensure your details are kept private.

Once the transaction is completed, you will be shown a confirmation page showing details of the order, at this point an email will also be sent to the email address entered during the registration process.

Receiving your items

You will be notified by email when your items have been despatched from our premises. This email will have a tracking code for the courier which enables you to see the details of the delivery.

Once your items have arrived we ask that you carefully check all the items and notify us immediately if there is a problem. Please see our Returns Policy for more detailed information.

Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Building 2, Colne Bridge Road, Colne Bridge Huddersfield, West Yorkshire, HD5 0RH