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Shutters Direct Sure Fit
Shutters Direct Sure Fit
Shutters Direct Sure Fit

*Terms and Conditions

  • The Surefit guarantee covers incorrect measurements only and products will only be replaced with the same specification as per the original order with the exception of the relevant sizing issue.
  • If the new measurements are larger than the original measurements, you will be charged the difference in the price of the two items. If the new measurements are less than the original measurements the difference in price will not be refunded.
  • Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
  • Should you activate the Surefit guarantee, the original order will need to be returned in the original packaging prior to delivery of your new order. Should this be damaged in any way, we reserve the right to cancel your Surefit guarantee and stop production of your replacement items. Should you have paid for the Surefit guarantee, no monies will be refunded.
  • Should you wish to activate the Surefit guarantee, you must notify us of the correct measurements within 10 working days of receipt of your original purchase.
  • Should you activate the Surefit guarantee, you are liable to pay the delivery charge for the new order.
  • The Surefit guarantee only applies to customers living in the UK (mainland only).
  • We are only able to offer one remake per item / four per household. This service can only be used once, any subsequent orders will not be covered under the Surefit guarantee.


Why do you offer this guarantee?

  • We understand that many people may be put off by the worry that if they measure incorrectly they will be stuck with a shutter that does not fit. SureFit has been designed to take away this concern completely

How can you afford to offer this?

  • We spend a considerable amount of time on our measuring guides and instructions. Consequently mis-measuring is very rare. SureFit is offered to provide peace of mind and to take away any concerns about measurements you may have.

Which products are covered?

  • All our products with the exception of clearance items are covered under this promise.

How much will it cost me?

  • This service costs £9.99; if the replacement product is more expensive than your original order, you will be charged the difference in price between them.

If the replacement is less expensive will I be credited the difference?

  • Unfortunately not.

Can I change the design of my shutter?

  • No. The guarantee only covers size changes. You cannot change – louvre size / door configuration / style / recess type / midrails / hinge finish / tilt rod type / frame type / frame configuration. The only thing you can change is the size.

Is SureFit unlimited?

  • No, you can only change the size once per item and no more than 4 items in total.

What if my Items(s) have been shipped by air?

  • If your Item has been shipped by air, then unfortunatley the £120 per square metre carriage charge will apply again unless you decide to opt for standard shipping at Estimated despatch 10 to 16 weeks for their replacement.

Why do items have to be returned in their original packaging?

  • The packaging has been designed specially to protect products in transit. Your may not need full replacement – it is possible to make minor size amendments to original items.

When will you collect?

  • In return for this great guarantee, all we ask in return is a little co-operation with collection. We use 3rd party carriers and to minimise our costs we can only collect Monday to Friday and cannot specify a time. We are happy to collect from a neighbour but the driver has the right to refuse anything that is not securely packaged for transport.

How do I arrange collection and replacement?

  • Either telephone Customer Services on 01924 481 718 or email us using Contact Page and someone will call you as soon as possible. Office hours are Mon – Fri. 9.00am to 5.00pm.

Anything else you require?

  • Just that you follow our measuring guides carefully and if you have any queries call our Customer Services on 01924 481 718. Alternatively you can email us using the Contact Page.